FAQs
Is the order safe online? We only use the safest payment processing services on the web. If you have any security questions or concerns please check out our payment processors security measures. PayPal.com or Shopify Payments. What is an Email Newsletter? If you're looking for a way to stay connected with us, our Email Newsletter is where you'll want to be. As an email subscriber, you'll have access to our email updates on new products, articles and an inside look at what deals we have going on that day or throughout that week. Why choose us? All our products are handpicked and come with a satisfaction guarantee. So you will have the peace of mind when you buy from us. Our main focus is to allow our customers to have the best online experience every time when they shop. Where do you ship? We ship worldwide including USA, Canada, Europe including United Kingdom, New Zealand and Australia. If you have a question about other destinations we deliver, please drop us an email to confirm.We can assure that our website is 100% secure and we DO NOT pass your personal details or any other details to third parties. Thanks you for choosing us. When is my order shipped? All orders will be dispatched on next working day. If you make an order on Friday or over the weekend, it will be processed and dispatched on Monday. We will keep you informed once the tracking number is allocated. How long does it take to deliver? Orders are shipped in secure packaging with tracking number so you can keep track of your order. Estimated time of delivery 2 -3 weeks. If you need a different form of delivery, please contact us. Please note most of our customers receive their orders much faster than anticipated delivery time. Need it faster? We also ship by DHL (twice faster). But it will cost an additional fee. Tracking We offer a tracking number to most of our orders upon receipt. Please allow 2-5 days after shipment to allow the tracking system to be updated. You will get notified with an email containing the tracking details when it's allocated. Any questions you may have please let us know. Certain items are shipped separately from our various different partners, resulting in separate packages, which is why you have not received the rest of your order yet. Sorry for any inconveniences! Rest assured it will be with you soon! What is your return and exchanged policy? We proudly stand behind our 100% satisfaction guaranteed on all orders, if this isn't what you expected, we'll gladly give you a refund but be sure you contact us in 14 days from the delivery date. A refund ticket must be submitted to our customer care team, and upon approval, all orders must be shipped back to us, with return shipping payed by the customer. If you were gifted an item or purchased an item that has defects of any sort, we ask that you submit a photo to help us get to the bottom of the issue and from there, we can further discuss and rectify the matter to the fullest extent necessary. Ultimately, we want you to be completely satisfied with your purchase and be sure you have what you is exactly fits its' purpose. Terms and conditions may apply. Want to change your order or have an issue with your order? Since the turnaround times on packages are so fast, changing an order after it’s been placed can be tricky. Because of this, we recommend contacting us immediately upon realizing that something may be wrong with your order. We will always do our best to make sure you’ll get what you need. Please note time difference could vary the response window. What are my payments options? We accept PayPal, Visa, MasterCard, Apple Pay and American Express.
